Refund policy

Refunds
All sales are final.

**We have a No-Return policy, which means all sales are final.**

Due to the custom nature of our products, we do not accept returns or offer refunds under any circumstances. Once your order has been processed, printed, and/or shipped, it is considered final. Please ensure all details are correct before placing your order.

You can always contact us for any questions regarding your purchase at contactcs@bigtymegraphics.com.

**Fraud Detection Policy**

We use Fraud Detection Software that evaluates the fraud risk level of each order. If an order shows a high fraud detection level, we will not print it and will first confirm with the customer before proceeding.

Once an order is placed, the customer will be contacted via phone or email. Failure to respond will result in the order not being printed and will not be eligible for a chargeback. We will work with the customer to resolve any related issues before proceeding with the order.

**In-Store Pickup & Online Orders – Final Sale Policy**

We do not accept returns or offer refunds for any purchases made online for in-store pickup or for orders placed directly in-store. Once a purchase is made, it is final and non-refundable.

For in-store pickups, customers must inspect their orders before leaving the premises. Any claims of damage or defects must be reported before departure. Once an order leaves the store, it is considered accepted in its final condition, and no claims will be honored.

Orders not picked up within **30 days** will be considered abandoned and discarded. No refunds, reprints, or credits will be issued for unclaimed orders.

**Customer-Provided Files & Image Sizing Policy**

• Bigtyme Graphics and Printing is not responsible for design errors, misprints, or low-resolution images provided by the customer.
• If your file is not proportional to the selected size, we will print it at the maximum possible size without distortion. We do not stretch or edit images to fit unless specified by the customer.
• Refunds will not be issued for orders with incorrect image sizing, formatting, or design mistakes submitted by the customer.
• Customers are responsible for providing correctly formatted files. We do not modify, resize, or edit designs unless specifically requested and approved in writing. Any errors due to improper file submission, including but not limited to low resolution, incorrect sizing, shadows, or missing elements, will not qualify for a reprint or refund.

**Damages and issues**
Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged. If you receive the wrong item, we can evaluate the issue and make it right.